At Thomas Co, we want you to love your hoodie. If your order doesn’t meet your expectations, we’re here to make the return and refund process simple and fair.
Returns
Returns are accepted within 30 days of receiving your order.
Items must be unworn, unwashed, and in original condition, with all tags and packaging intact.
Items showing signs of wear, damage, or alteration may not be eligible for return.
Refunds
Once your return is received and inspected, you’ll be notified by email.
Approved refunds will be issued to your original payment method within 5–7 business days.
Original shipping costs are non-refundable, unless the item arrived damaged or incorrect.
Exchanges
Need a different size or style? We’re happy to help with an exchange, subject to availability.
Please contact us before sending any item back to arrange an exchange.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.
Please include clear photos, and we’ll arrange a replacement or full refund at no extra cost.
How to Start a Return
Email us at ThomasCoShop@gmail.com with your order number and reason for return. Our support team will guide you through the next steps.
At Thomas Co, customer satisfaction comes first. We stand behind our products and are committed to delivering a smooth, worry-free shopping experience.
Contact Information
📧 Email: ThomasCoShop@gmail.com
📍 Address: 77 Gardenia Drive, Hanover, PA 17331, United States
